Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at deadairclub90s@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at deadairclub90s@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at deadairclub90s@gmail.com.
Dead Air Club – Returns Policy
At Dead Air Club, we want you to be completely satisfied with your purchase. This policy outlines your rights and how to return items purchased from us.
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### 1. Your Legal Rights
Nothing in this policy affects your statutory rights under UK law.
Under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, you are entitled to:
- A full refund if an item is faulty, not as described, or unfit for purpose (within 30 days of receipt)
- The right to cancel online orders within 14 days of receiving your item
- A refund within 14 days of us receiving your returned item
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### 2. Returns (Change of Mind)
We offer a 30-day returns policy from the date you receive your order.
To be eligible for a return:
- Items must be unworn, unwashed, and in original condition
- All tags must remain attached
- Items should be returned in their original packaging where possible
We reserve the right to refuse returns that do not meet these conditions.
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### 3. Non-Returnable Items
Due to hygiene and safety reasons, we cannot accept returns on:
- Underwear or swimwear (unless faulty)
- Earrings or pierced jewellery
- Face coverings
- Any item clearly marked as non-returnable
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### 4. How to Return
To initiate a return:
1. Email us at deadairclub90s@gmail.com with your order number
2. State the reason for your return
3. Follow the return instructions provided
Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked service, as we are not responsible for lost returns.
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### 5. Refunds
Once your return has been received and inspected:
- Refunds will be issued to your original payment method
- Please allow up to 14 days for your refund to be processed
- Original standard delivery costs will be refunded for cancelled online orders in line with UK law
We may reduce your refund if the item shows signs of wear beyond what is necessary to inspect it.
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### 6. Exchanges
We do not currently offer direct exchanges.
If you require a different size or item, please place a new order and return your original item for a refund.
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### 7. Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item:
- Contact us within 30 days of delivery
- Include your order number and photos of the issue
We will offer a refund, replacement, or repair and cover all return shipping costs where applicable.
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### 8. Late Returns
Returns sent after the 30-day return period may not be accepted and could be returned to you.
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### 9. Contact Us
For any questions regarding returns, please contact:
Email: deadairclub90s@gmail.com
Brand: Dead Air Club
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Dead Air Club reserves the right to update this policy at any time. This policy was last updated on 27/2/2026.